Guide · Clinics
Clinic queue systems in Malaysia: your options
Malaysian clinics run their queue in three main ways: a dedicated queue app such as QueueMed, which lets patients join from home and get WhatsApp reminders; the queue screen and ticket printer that come with a clinic management system such as MedicalMet; or a simple number dispenser at the counter. Neither QueueMed nor MedicalMet's queue add-ons have a ringgit price we could confirm, so ask for a quote.
Three ways to run a clinic queue
| Option | Example | What the vendor says it does | Price |
|---|---|---|---|
| Queue app | QueueMed (QueueMed Healthtech Sdn Bhd, founded 2018) | Patients join the queue from their phone or scan a QR code at the clinic, get a digital ticket and WhatsApp reminders as their turn nears; separate queues for triage; payments through Revenue Monster. | Not published |
| Queue in a clinic management system | MedicalMet (Advisory Apps) | A queue TV screen and a queue ticket printer, offered as add-ons on all of its plans. | Plans are listed on its pricing page; confirm the currency and add-on cost with the vendor |
| Number dispenser | A ticket roll or a button-press ticket machine | Patients take a number at the counter and wait to be called. | One-off hardware cost |
What to check before you choose
- Walk-ins and appointments together. Can the front desk mix both in one queue without confusing patients?
- Patients without smartphones. Older patients still need a printed number or a call at the counter.
- Reminders that do not annoy. Check how many messages a patient gets, and that WhatsApp costs are clear.
- Personal data. Names, phone numbers and visit reasons are personal data under the Personal Data Protection Act 2010; ask where they are stored and who can see them.
- Fit with your clinic system. If you already use a clinic management system, find out whether the queue connects to it or runs beside it.
Where Arogya fits
Arogya by DaulatLabs is planned for the front desk of a clinic: the queue, appointments and patient follow-up. It is not a full clinic management system with dispensing and billing. It is in development and not open for sign-up, there is no launch date to share, and it has no clinics or reviews yet. Clinics can register interest on the Arogya page.
Questions
Can patients join a clinic queue from home in Malaysia?
Yes, at clinics that use a queue app. QueueMed, for example, lets patients join from their phone and sends a WhatsApp reminder as their turn nears.
How much does a clinic queue system cost?
QueueMed does not publish a price, and MedicalMet sells its queue screen and printer as add-ons to its plans. A plain ticket dispenser is a one-off hardware cost. Ask each vendor for a written quote.
Is Arogya available?
No. Arogya by DaulatLabs is in development and not open for sign-up, and there is no launch date yet.
Sources
Every fact on this page comes from one of these sources. Dates are when the source was published, or when we read a live page.
- QueueMed FAQ (QueueMed Healthtech) (read 19 Oct 2026)
- QueueMed company profile (read 19 Oct 2026)
- MedicalMet pricing page (Advisory Apps) (last updated August 2026, read 19 Oct 2026)